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Building a service culture will make your business indispensable to customers

If you want to be indispensable to your customers, identify with what they want. Being empathetic with customers when you’re stressed, facing complaints and staring down deadlines isn’t easy. But this approach helps customers and gives your work.....»»

Category: topSource: bizjournalsMar 15th, 2019

Is your business keeping up with customer service expectations?

The quality of your customer service can make or break your business, according to a new survey. Find out what your customers want and how to meet their expectations. .....»»

Category: topSource: moneycentralApr 22nd, 2019

Staples aims to make TSA Precheck easy in NYC, LA, Chicago

Staples, the Framingham-based office supply retailer, will soon offer up a unique service to customers: the ability to enroll in the Transportation Security Administration's Precheck program. Staples, which has seen its business struggle with the ri.....»»

Category: topSource: bizjournalsApr 20th, 2018

These 2 important elements make up your company culture

The right business culture attracts and inspires both employees and customers, while a negative culture can repel everyone. But great cultures don’t just happen—learn how to cultivate yours. .....»»

Category: topSource: moneycentralFeb 27th, 2019

Lexington Market designs advance with more connection between plaza and vendors

New renderings of a redeveloped Lexington Market show the addition of vendor spaces that allow service to customers both inside and outside of the building, a more accessible outdoor pedestrian plaza and redesigned signage and entryways. Seawall De.....»»

Category: topSource: bizjournalsMay 16th, 2019

Startups target banks" small business customers in FX payments drive

Revolut and TransferWise are signing up thousands of small businesses a month for foreign exchange payments, touting slicker service and lower fees as they try to take on banks in a sector with flows of $7 trillion a year......»»

Category: topSource: reutersMay 15th, 2019

Guest column: Why manners — and Southern etiquette — can make a difference in business

As a Southerner by birth, I grew up in a culture where manners were of paramount importance. When interacting with authority figures and peers, I came to understand the social benefits of maintaining proper eye contact, saying “please” and “.....»»

Category: topSource: bizjournalsApr 30th, 2019

Southwest Airlines says bookings strong even as 737 MAX grounded

Southwest Airlines Co forecast better-than-expected second-quarter revenue growth on Thursday, citing demand from leisure and business customers, even though it is uncertain when its grounded Boeing 737 MAX jets will return to service......»»

Category: topSource: reutersApr 25th, 2019

How SurveyMonkey’s CEO is reaching for the big bananas

A business founded as consumer service is now chasing enterprise customers......»»

Category: topSource: bizjournalsApr 23rd, 2019

Healthy Top-Line Growth to Drive AT&T"s (T) Q1 Earnings

AT&T (T) restructures its WarnerMedia business to focus more on video streaming service and fine-tuned its operating model with the evolving needs of customers, which is li.....»»

Category: worldSource: nytApr 22nd, 2019

How to make your small business website really, really effective

So, you've managed to attract potential customers to your website. Now, what do you want them to do?.....»»

Category: topSource: moneycentralApr 17th, 2019

"No Problem": The Vuvuzela Of Customer Service

As a small business, you have only one differentiator: the positive personal experience the customer attributes directly and uniquely to your business. Which won't happen if your employees blow a vuvuzela at customers for merely showing.....»»

Category: blogSource: nasdaqApr 6th, 2019

Meet Catapult Systems, a 2019 Best Places to Work honoree

Small (10-20 employees) Catapult Systems Location: Tampa What is your company culture in a #hashtag? #CoreValues Catapult is a full-service consulting firm that uses technology to solve complex business challenges, delivering value to clients .....»»

Category: topSource: bizjournalsApr 1st, 2019

Train yourself to be a customer-service superstar

As everyone who is in business knows, the customer is always right. The customer who isn’t always right is also not your customer.  I’ve yet to see a business that can survive without customers. I often hear stories that go both ways on cu.....»»

Category: topSource: bizjournalsMar 29th, 2019

How Apple’s numberless credit card will make it harder to break free of its ‘ecosystem’

Analysts say the card targets loyal customers who won’t flinch over one more Apple service in their lives......»»

Category: topSource: washpostMar 26th, 2019

How Apple’s numberless credit card will make it harder to break free of its ‘ecosystem’

Analysts say the card targets loyal customers who won’t flinch over one more Apple service in their lives......»»

Category: topSource: washpostMar 26th, 2019

How Apple’s numberless credit card will make it ever harder to break free of its ‘ecosystem"

Analysts say the card targets loyal customers who won’t flinch over one more Apple service in their lives......»»

Category: topSource: washpostMar 26th, 2019

How Apple’s numberless credit card will make it ever harder to break free of its ‘ecosystem"

Analysts say the card targets loyal customers who won’t flinch over one more Apple service in their lives......»»

Category: topSource: washpostMar 26th, 2019

Building Business Through Highly-Rated Service

(Above) White Door Group For agents in the “choice” era—when homebuyers and homeowners have a multitude of options, and can afford to be highly sel.....»»

Category: realestateSource: rismediaMar 25th, 2019

YourMechanic ratchets up mobile repair business with new strategy

The Mountain View company has added mobility and fleet maintenance to its mobile repair offerings and this week annouced a partnership with The Goodyear Tire & Rubber Co. that lets it add tire service for its customers......»»

Category: topSource: bizjournalsMar 20th, 2019

Final plans unveiled for the overhaul of downtown D.C."s Franklin Park

Better days are ahead for Franklin Park. The National Park Service, D.C. and the Downtown Business Improvement District have submitted what should be the final site and building plans for the 4.79-acre historic urban park, the second-largest park ser.....»»

Category: topSource: bizjournalsMar 18th, 2019