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How stand-alone VR headsets will usher in mainstream adoption beginning in 2018

BII This is a preview of a research report from Business Insider Intelligence, Business Insider's premium research service. To learn more about Business Insider Intelligence, click here. The virtual reality (VR) market is expected to rally in 2018 a.....»»

Category: topSource: businessinsiderMay 20th, 2018

Target"s AR tool lets makeup shoppers "try" before they buy

Target is adding an augmented reality tool to help customers “try out” makeup before they buy. The retailer is also adding a virtual concierge service to its in-store team of beauty experts as it continues to ramp up it cosmetics department to .....»»

Category: topSource: bizjournalsMay 17th, 2018

Amazon and Fidelity Labs Collaborated on a Virtual Reality Financial Agent

To show what could be possible in the future. Amazon and Fidelity Labs believe that in the future, people may talk to financial advisors in virtual reality to learn about how their stock portfolios are doing. The two companies debuted on .....»»

Category: europeSource: fortuneMay 15th, 2018

Facebook F8 : Four things you need to know

From new privacy controls and messaging features to virtual reality and a new dating service, here are the four announcements you need to know about......»»

Category: topSource: moneycentralMay 2nd, 2018

Oculus Go is game changer for virtual reality

USA TODAY's Ed Baig tests out the new Oculus Go, which promises more than 1000 apps, movies, games and experiences without being tethered to a pricey computer or strapped with a smartphone.      &n.....»»

Category: topSource: usatodayMay 1st, 2018

HTC Debuts New Vive Pro Virtual Reality Kit in Big Business Push

New VR bundle will cost $1,399. HTC sees a future in virtual realty that is broader than just involving video games and Hollywood. It is banking on companies wanting to use the emerging technology for tasks like training forklift dri.....»»

Category: europeSource: fortuneApr 23rd, 2018

How to benefit from customer complaints

Customer complaints can actually help your business improve—if you know how to use them correctly. Follow these steps to learn from customer complaints and improve your customer service. .....»»

Category: topSource: moneycentral5 hr. 24 min. ago

Who"s most unhappy at work?

If you want to know who's most unhappy in your workplace, check the people who work in customer service. But also check with executives in the C-Suite. Those are the findings from a survey conducted by O.C. Tanner, a leader in employee well-being.....»»

Category: topSource: bizjournalsJul 18th, 2018

American Airlines reining in on-the-spot compensaton for passenger problems

American Airlines Group Inc. in January introduced a new software program called iSolve, designed to allow flight attendants and customer service agents on the spot to compensate inconvenienced passengers with frequent-flyer AAdvantage miles. When th.....»»

Category: topSource: bizjournalsJul 18th, 2018

UPS tests "smart lock" technology in New York apartment buildings

United Parcel Service Inc on Tuesday said it is testing "smart lock" technology that allows its delivery drivers to open doors and drop multiple packages at secure locations inside apartment buildings aro.....»»

Category: topSource: reutersJul 17th, 2018

5 big differences between Navy and Air Force fighter pilots

US Air Force photo Both the Navy and Air Force fly jets, right? So what’s the difference between fighter pilots from the two branches of service?1. Training Mass Communication S.....»»

Category: topSource: businessinsiderJul 15th, 2018

A Marine"s M107 sniper rifle failed during a firefight — so he called customer service

Wikimedia Commons The Barrett M107 .50-caliber long-range sniper .....»»

Category: topSource: businessinsiderJul 15th, 2018

Walmart Issues Apology After Employee Accused Customer With Service Dog of Faking Disability

“How can you say that to someone like me? Even though it’s a mental disability, it’s just as debilitating.”.....»»

Category: topSource: newsweekJul 13th, 2018

Magic Leap enters exclusive consumer partnership with AT&T

In a newly formed partnership, AT&T will be the exclusive wireless distributor of Magic Leap products for consumers in the U.S. once they are released. The Plantation-based virtual reality startup and the Dallas-based telecommunications giant (NYSE: T) .....»»

Category: topSource: bizjournalsJul 11th, 2018

This conversation with MoviePass on Twitter shows just how frustrating its customer service can be

Marvel Studios MoviePass is known for being a n.....»»

Category: topSource: businessinsiderJul 9th, 2018

Facebook aiming for virtual reality dominance

Sony is in the driver's seat right now, but Facebook is the company to watch in VR......»»

Category: topSource: moneycentralJul 9th, 2018

Facebook Aiming For Virtual Reality Dominance

Sony is in the driver's seat right now, but Facebook is the company to watch in VR......»»

Category: topSource: foxnewsJul 8th, 2018

Report: Google Duplex could be replacing a customer service representative near you soon

Alphabet Inc.'s Google is beginning to test its human-sounding chatbot, Duplex, with at least one customer running a large contact center, The Information reports, citing an unnamed source. The customer, a large insurance company, is reportedly look.....»»

Category: topSource: bizjournalsJul 6th, 2018

Starbucks Fires Employee For Allegedly Mocking Customer with Stutter

"Getting this kind of treatment from people, especially service employees, only scars them—and I beg Starbucks employees to have this in mind.”.....»»

Category: topSource: newsweekJul 5th, 2018

Restaurants With the Best Customer Service

The latest customer satisfaction survey of U.S. full- and limited-service restaurants showed rises in satisfaction for both groups......»»

Category: blogSource: 247wallstJul 5th, 2018