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Fidelity tests virtual reality for customer service training

Fidelity Investments is testing virtual reality technology to train customer service representatives in its call centers across the United States......»»

Category: topSource: foxnewsOct 13th, 2017

UPS drops touchscreens in favor of virtual reality headsets (Video)

United Parcel Service Inc. is moving into the world of virtual reality, replacing touchscreen technology with VR training modules to train some of its drivers. UPS(NYSE:UPS) said Tuesday that it will use VR headsets to train student delivery driv.....»»

Category: topSource: bizjournalsAug 16th, 2017

What"s next for Brave New Workshop? Virtual reality

Since they took over in 1997, the husband and wife duo added three new divisions to Brave New Workshop — a nonprofit school, corporate training, and philanthropy and community service. As a result, its financial size has skyrocketed......»»

Category: topSource: bizjournalsJun 14th, 2017

Personal Finance Daily: Why you shouldn’t turn to social media with customer service problems and the job perk Fidelity hopes to make as popular as the 401(k)

Thursday's top personal finance stories.....»»

Category: topSource: marketwatchSep 14th, 2017

KFC Employees Can Fry Chicken in Virtual Reality

Strap on an Oculus Rift and start frying. KFC is tapping virtual reality to improve its employees' chicken frying skills. The fast food chain said Thursday that it's debuting an employee-training program in which.....»»

Category: europeSource: fortuneAug 24th, 2017

UPS is training drivers with virtual reality

New UPS drivers will have to prove themselves in virtual reality before they can get behind the wheel of one of the company's 10,000-pound trucks......»»

Category: topSource: cnnAug 15th, 2017

Bank-training program for low-income residents coming to Philadelphia

Beginning this fall, it will offer a free, eight-week bank training program to train people to become tellers and customer service representatives and personal bankers......»»

Category: topSource: bizjournalsJun 8th, 2017

Westpac Banking Corp (ASX:WBC) Adding AI Chatbots For Customer Service

Westpac Banking Corp (ASX:WBC) Adding AI Chatbots For Customer Service Westpac will be introducing chatbots to its workforce, to act as virtual customer service assistants and help customers with product questions and provide support for cus.....»»

Category: topSource: livetradingnewsJun 6th, 2017

7 ways virtual reality can help create great customer experiences

Technology follows certain patterns as it is introduced and then embraced by business. I've seen certain technology trends in my own work as a professional speaker and coach from the late 70s to today. It usually starts as something fun with game.....»»

Category: topSource: bizjournalsJun 5th, 2017

Wal-Mart Is Using The Same VR Training As Professional Athletes

Why is Wal-Mart Stores Inc (NYSE: WMT), the world's biggest retailer, getting itself involved with the same virtual reality technology used by professional athletes? Latest Ratings for WMT DateFirmActionFr.....»»

Category: blogSource: benzingaJun 1st, 2017

The Wall Street Journal: United Airlines says ‘failure of epic proportions’ led to passenger being dragged off plane

A new report by United Airlines has concluded that a litany of failures in customer service, training and technology contributed to the forcible removal of a paying passenger earlier this month......»»

Category: topSource: marketwatchApr 27th, 2017

United Says Litany of Failures Led to Flight Fiasco

A new report by United Airlines has concluded that a litany of failures in customer service, training and technology contributed to the forcible removal of a paying passenger earlier this month......»»

Category: smallbizSource: wsjApr 27th, 2017

Amazon To Add 5K Jobs In Virtual Customer Service - PYMNTS.com

PYMNTS.comAmazon To Add 5K Jobs In Virtual Customer ServicePYMNTS.comAmazon's latest employee-boosting ambitions will certainly add to the growing stat.....»»

Category: topSource: googlenewsApr 7th, 2017

There’s Now a Netflix-Like Service for Virtual Reality

HTC debuts a new subscription service. HTC has a new plan to popularize virtual reality. The Taiwanese smartphone maker plans to debut Wednesday a monthly subscription servic.....»»

Category: europeSource: fortuneApr 3rd, 2017

Broadband Privacy Repeal Sparks Interest in VPNs

The vote to repeal rules that limit how internet service providers can use customer data has renewed interest in virtual private networks, or VPNs......»»

Category: topSource: foxnewsMar 29th, 2017

​Virtual reality, Apple HomeKit devices, and brilliant sound delivered in ultra-small headphones

Imagine a world where you immerse yourself into learning, training, and entertainment so vividly real that you forget you’re using a device. That world is not just theoretical. It is called virtual reality, and it is one of the hottest trends in tech.....»»

Category: topSource: bizjournalsFeb 28th, 2017

Every Employee Needs Customer Service Training, And Here"s Why!

For a company to be truly customer-focused, an employee must understand how important customer service is to the company, how service fits into the culture and how he or she plays a role in it. That doesn’t happen spontaneously; it requires training. .....»»

Category: topSource: forbesFeb 18th, 2017

How Walmart Is Helping New Employees Get Raises Faster

Customer service improvements depend on it. Walmart wmt is shortening a training program that new store workers must finish before they can get a raise, part of its longer term efforts to lower turnover and im.....»»

Category: europeSource: fortuneJan 27th, 2017

Hillsboro VR startup lets drivers road-test vehicles without leaving their homes

A former Intel engineer and an ex-Indy car driver have teamed up on a virtual reality startup. The end product offers a simulation of driving that can be used for training as well as, possibly, the future of car buying. The startup is called VR Motion a.....»»

Category: topSource: bizjournalsJan 26th, 2017

Chipotle co-CEO: Half of restaurants have poor service

Chipotle co-CEO Steve Ells says that half of the burrito chain's more than 2,100 restaurants have less-than-excellent customer service and that the company is now training employees to clean dirty napkins off tables, make sure the soda fountain is organiz.....»»

Category: topSource: foxnewsDec 6th, 2016

Here’s How Fidelity Is Experimenting With Virtual Reality

New software helps businesses see how well company retirements accounts look—in virtual reality. Virtual reality may be predominantly viewed as a new and immersive way to fly spaceships in digitally rendered galaxies or watch movies in 360 degrees. .....»»

Category: europeSource: fortuneDec 6th, 2016