Advertisements


Fidelity tests virtual reality for customer service training

Fidelity Investments is testing virtual reality technology to train customer service representatives in its call centers across the United States......»»

Category: topSource: foxnewsOct 13th, 2017

UPS drops touchscreens in favor of virtual reality headsets (Video)

United Parcel Service Inc. is moving into the world of virtual reality, replacing touchscreen technology with VR training modules to train some of its drivers. UPS(NYSE:UPS) said Tuesday that it will use VR headsets to train student delivery driv.....»»

Category: topSource: bizjournalsAug 16th, 2017

What"s next for Brave New Workshop? Virtual reality

Since they took over in 1997, the husband and wife duo added three new divisions to Brave New Workshop — a nonprofit school, corporate training, and philanthropy and community service. As a result, its financial size has skyrocketed......»»

Category: topSource: bizjournalsJun 14th, 2017

Williams-Sonoma (WSM) Enhances Virtual Reality Experience

Williams-Sonoma (WSM) launches Pottery Barn 3D Room View augmented reality app on iOS for iPhone and iPad in an attempt to enhance customer experience. Williams-Sonoma, Inc. WSM launched the Pottery Barn 3D Room View a.....»»

Category: personnelSource: nytNov 30th, 2017

Nordstrom tests 24/7 curbside pickup

Nordstrom is taking its renowned customer service up a notch this holiday season, offering shoppers the chance to have their purchases delivered to them as they wait in their cars at the curb outside 10 stores -- even in the dead of night. .....»»

Category: topSource: moneycentralNov 8th, 2017

Nordstrom tests 24/7 curbside pickup

Nordstrom is taking its renowned customer service up a notch this holiday season, offering shoppers the chance to have their purchases delivered to them as they wait in their cars at the curb outside 10 stores -- even in the dead of night. .....»»

Category: topSource: moneycentralNov 8th, 2017

What Virtual Reality Can Teach a Driverless Car

Self-driving vehicles have taken to the roads in a number of cities. They are also training inside computerized simulations of those communities......»»

Category: topSource: moneycentralOct 30th, 2017

Customer service and virtual assistant bots will be prevalent for online businesses in many markets

Customer service and virtual assistant bots will be prevalent for online businesses in many markets.....»»

Category: topSource: businessinsiderOct 24th, 2017

Personal Finance Daily: Why you shouldn’t turn to social media with customer service problems and the job perk Fidelity hopes to make as popular as the 401(k)

Thursday's top personal finance stories.....»»

Category: topSource: marketwatchSep 14th, 2017

KFC Employees Can Fry Chicken in Virtual Reality

Strap on an Oculus Rift and start frying. KFC is tapping virtual reality to improve its employees' chicken frying skills. The fast food chain said Thursday that it's debuting an employee-training program in which.....»»

Category: europeSource: fortuneAug 24th, 2017

UPS is training drivers with virtual reality

New UPS drivers will have to prove themselves in virtual reality before they can get behind the wheel of one of the company's 10,000-pound trucks......»»

Category: topSource: cnnAug 15th, 2017

Bank-training program for low-income residents coming to Philadelphia

Beginning this fall, it will offer a free, eight-week bank training program to train people to become tellers and customer service representatives and personal bankers......»»

Category: topSource: bizjournalsJun 8th, 2017

Westpac Banking Corp (ASX:WBC) Adding AI Chatbots For Customer Service

Westpac Banking Corp (ASX:WBC) Adding AI Chatbots For Customer Service Westpac will be introducing chatbots to its workforce, to act as virtual customer service assistants and help customers with product questions and provide support for cus.....»»

Category: topSource: livetradingnewsJun 6th, 2017

7 ways virtual reality can help create great customer experiences

Technology follows certain patterns as it is introduced and then embraced by business. I've seen certain technology trends in my own work as a professional speaker and coach from the late 70s to today. It usually starts as something fun with game.....»»

Category: topSource: bizjournalsJun 5th, 2017

Wal-Mart Is Using The Same VR Training As Professional Athletes

Why is Wal-Mart Stores Inc (NYSE: WMT), the world's biggest retailer, getting itself involved with the same virtual reality technology used by professional athletes? Latest Ratings for WMT DateFirmActionFr.....»»

Category: blogSource: benzingaJun 1st, 2017

The Wall Street Journal: United Airlines says ‘failure of epic proportions’ led to passenger being dragged off plane

A new report by United Airlines has concluded that a litany of failures in customer service, training and technology contributed to the forcible removal of a paying passenger earlier this month......»»

Category: topSource: marketwatchApr 27th, 2017

United Says Litany of Failures Led to Flight Fiasco

A new report by United Airlines has concluded that a litany of failures in customer service, training and technology contributed to the forcible removal of a paying passenger earlier this month......»»

Category: smallbizSource: wsjApr 27th, 2017

Amazon To Add 5K Jobs In Virtual Customer Service - PYMNTS.com

PYMNTS.comAmazon To Add 5K Jobs In Virtual Customer ServicePYMNTS.comAmazon's latest employee-boosting ambitions will certainly add to the growing stat.....»»

Category: topSource: googlenewsApr 7th, 2017

There’s Now a Netflix-Like Service for Virtual Reality

HTC debuts a new subscription service. HTC has a new plan to popularize virtual reality. The Taiwanese smartphone maker plans to debut Wednesday a monthly subscription servic.....»»

Category: europeSource: fortuneApr 3rd, 2017

Broadband Privacy Repeal Sparks Interest in VPNs

The vote to repeal rules that limit how internet service providers can use customer data has renewed interest in virtual private networks, or VPNs......»»

Category: topSource: foxnewsMar 29th, 2017

​Virtual reality, Apple HomeKit devices, and brilliant sound delivered in ultra-small headphones

Imagine a world where you immerse yourself into learning, training, and entertainment so vividly real that you forget you’re using a device. That world is not just theoretical. It is called virtual reality, and it is one of the hottest trends in tech.....»»

Category: topSource: bizjournalsFeb 28th, 2017